Client Care
Refund Policy
Please read this before placing your order — bespoke garments are cut to your measurements, so our policy differs from ready-to-wear.
No Refunds Once the Order Is Placed
Once your order is placed and the payment has been transferred, we do not decline the order and we do not return the money. Every bespoke commission begins the moment your payment is received: the fabric for your garment is cut to your measurements.
Because the cloth is cut specifically for you, we cannot accept returns or issue refunds of the money or the product after an order has been placed and the payment transferred. This applies to all bespoke suits, shirts, trousers and accessory packages ordered through our online shop.
Exchanges
Instead of refunds, we offer an exchange. If there is an issue with your garment, contact us as soon as it reaches you and we will arrange an exchange so you receive a garment you are happy to wear.
Alterations
We can do a small alteration on your garment — for example a minor adjustment to the fit — but this depends entirely on the condition of the garment and what is possible with the way it was made. Each alteration request is reviewed individually and we will tell you honestly what can be done.
Why This Policy Exists
Bespoke tailoring is made only for you. Your fabric is selected, then cut and stitched to your sizes — no one else can wear it or resell it. For this reason, an order placed and paid for cannot be cancelled or refunded.
Before You Order
To make sure your garment fits right the first time, please check our Size Guide before placing your order, and double-check the details you enter at checkout. Our team will also confirm your order and sizes with you by phone before cutting begins.
Questions
If anything about your order or this policy is unclear, reach out through our contact page before you transfer the payment — we are happy to help you order with confidence.